The Heartbreak of EMR's

     As we started our new practice in July I knew it was time to jump into the amazing digital world of electronic medical records.  I did what I thought was my due diligence and reviewed the systems that were recommended by colleagues as well as others that caught my eye.  I settled on the Advanced MD program as it promised the usual customizable templates, patient and provider reminders, tracking for the Meaningful Use money available from Medicare, etc., etc.. In addition, we had been using their practice management software already.  I watched the webinars, training videos, and worked with their trainer on setting up the system.  We went live with it 2 weeks ago and I have lost my patience with it.  The templates I created do not work properly and the trainer doesn't know why.  It has E&M calculator which is designed to help determine the proper code for a visit based on the amount of work I do. It doesn't work.
           I am switching to Practice Fusion.  It is free, intuitive, and doesn't require me to learn computer programming.  Luckily the practice is slow so I have the time for trial and error. The experiment continues.